Delete your account

You can request deletion of your ARD Genix or ARD Field account and the personal data associated with it at any time. This page applies to both apps, published by Grynings LLC.

How to request deletion

1. Send an e-mail to develop@grynings.com from the e-mail address linked to your account. We use the sender address to confirm that the request comes from the account owner.
2. Use the subject line "Delete my account" and tell us which app you use (ARD Genix or ARD Field).
3. We will confirm the request by replying to your e-mail. If the request does not come from the account e-mail, we may ask you to confirm it with a one-time code sent to that address.

Send deletion request

E-mail template

To: develop@grynings.com
Subject: Delete my account

Please delete my account and associated personal data.

App: ARD Genix / ARD Field
Account e-mail: (the address you sign in with)

I understand that deletion is permanent.

What is deleted

• Your profile: name, e-mail address, phone number and service addresses.
• Photos, voice notes, chat messages and documents you uploaded.
• Your user ID and device push notification tokens.
• Location history, if any was stored.
• Your sign-in credentials. You will not be able to sign in after deletion.

What is kept and why

• Financial records. Payment records (amount, date, status, last digits of the card) and invoices are kept for the period required by US tax and accounting law. They are stored with your name removed from the Service wherever the law allows.
• Job records of the service company. The service company that performed work for you keeps its own record of the job (estimate, receipt, before and after photos) as required for warranty and accounting purposes. Your contact details are removed from our copy.
• Legal holds. Data needed to resolve an active dispute or comply with a legal obligation is kept until the matter is closed.

Processing time

We complete deletion within 30 days of confirming your request and send you a final e-mail when it is done. Deletion is permanent and cannot be undone. If you create a new account later with the same e-mail address, it will start empty.

Technicians using ARD Field: your account is created by your employer. Deleting it removes you from the company's schedule. We recommend telling your company before sending the request.

Questions

Contact develop@grynings.com or see our Privacy Policy and Support page.