Privacy Policy
This Privacy Policy explains how Grynings LLC ("Grynings", "we", "us") collects, uses and protects personal information when you use the ARD Genix service at ardgenix.com, the ARD Genix and ARD Field mobile applications (the "Apps"), and our websites grynings.com and develop.grynings.com (together, the "Service").
1. Who we are
The data controller for the Service is Grynings LLC, a US limited liability company (registered office: 4429 Pipemaker Bluff, Douglasville, GA 30135, USA). Mailing address: 1046 Bustleton Pike, Apt 2A, Feasterville-Trevose, PA 19053, USA. You can reach us at develop@grynings.com.
The Service connects customers who need home repair or maintenance with service companies and their technicians. The ARD Genix app is used by customers; the ARD Field app is used by technicians of those companies.
2. Information we collect
We collect only the information needed to run the Service.
2.1 Contact details
Your name, e-mail address, phone number and the service address where work is to be done. We use your e-mail address to sign you in with a one-time code.
2.2 Content you create
Photos of the problem you report, before and after photos taken by technicians, chat messages, voice notes, and documents attached to a job (such as estimates and receipts).
2.3 Identifiers
An internal user ID and a push notification token for your device, so that we can deliver notifications about your requests and visits.
2.4 Location
- Customers (ARD Genix): approximate location may be used while the live map is open, to show the technician's position relative to your address.
- Technicians (ARD Field): location is shared only while a visit is in the "on the way" status and only with the technician's explicit consent. Location sharing stops when the visit status changes or the technician turns it off.
You can disable location access at any time in your device settings. Some map features will then be unavailable.
2.5 Payments
Payments are processed by Stripe. We receive a record of the payment (amount, date, status and the last digits of the card). Full card numbers are entered directly into Stripe and never reach our servers. Stripe's privacy policy is available at stripe.com/privacy.
2.6 Diagnostics
We receive crash reports and basic diagnostic information from Google Play Console and Apple App Store Connect. We do not use any third-party analytics SDK in the Apps.
3. How we use information
We use the information above to:
- create and manage your account and sign you in;
- create service requests, estimates, visits and receipts;
- let customers, companies and technicians communicate about a job;
- send notifications about the status of your request or visit;
- process payments and keep required financial records;
- provide customer support and fix problems with the Service;
- comply with legal obligations.
4. No advertising, no tracking, no sale of data
The Service does not show advertising. We do not use third-party advertising or tracking technologies, and we do not sell or rent personal information to anyone. We do not share personal information with data brokers.
5. Service providers and sharing
We share personal information only in these cases:
- Between participants of a job. The service company and its assigned technician see the customer's name, address, phone, photos and messages for that job. The customer sees the technician's name, photo and, when enabled, "on the way" location.
- Service providers that host and operate the Service on our behalf: Supabase (database, file storage and authentication, hosted in the United States), Stripe (payments), and the Apple and Google push notification services. These providers process data only under our instructions.
- Legal requirements. When required by law, court order or to protect the rights, property or safety of Grynings LLC, our users or others.
- Business transfers. If Grynings LLC is involved in a merger, acquisition or sale of assets, personal information may be transferred as part of that transaction, subject to this policy.
6. Data transfer, storage and security
All data is transmitted over HTTPS (TLS). Data is stored on Supabase infrastructure in the United States. Payment data is stored by Stripe. Access to production data is limited to authorized personnel of Grynings LLC. No method of transmission or storage is completely secure, but we take reasonable technical and organizational measures to protect your information.
If you use the Service from outside the United States, your information will be transferred to and processed in the United States.
7. Data retention
We keep your personal information for as long as your account is active. When you delete your account, we delete or anonymize your personal information within 30 days, except for records we must keep by law (for example payment and tax records, which are kept for the period required by applicable law) and data needed to resolve disputes or enforce our agreements. See How to delete your account.
8. Your rights and choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you;
- Correct inaccurate information (most details can be edited in the Apps);
- Delete your account and personal information (see account deletion);
- Object to or restrict certain processing, and withdraw consent where processing is based on consent (for example, location sharing);
- Receive a copy of your data in a portable format.
To exercise these rights, e-mail develop@grynings.com from the address linked to your account. We will respond within 30 days. We will not discriminate against you for exercising your rights.
You can turn off push notifications and location access at any time in your device settings.
9. Children
The Service is intended for adults. It is not directed to, and may not be used by, anyone under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
10. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows the latest revision. For significant changes we will notify you in the Apps or by e-mail before the changes take effect.
11. Contact
Questions about privacy: develop@grynings.com
Grynings LLC
Mailing address: 1046 Bustleton Pike, Apt 2A, Feasterville-Trevose, PA 19053, USA
Registered office: 4429 Pipemaker Bluff, Douglasville, GA 30135, USA